Integrated Amazon support for ecommerce brands

Successful Amazon management requires more than maintaining listings or launching advertising campaigns. Account health, catalog accuracy, inventory, creative, advertising, customer service, shipping, and returns all affect the seller’s performance and the customer experience.

In Social provides integrated Amazon marketplace services for ecommerce brands. Our specialists collaborate across services to create an accurate, consistent, and well-managed Amazon presence that supports customer satisfaction and profitable growth.

Our team has provided Amazon marketplace services for seven years, supported by broader expertise in ecommerce operations, digital advertising, branding, creative production, customer service, analytics, and marketplace management.

Amazon Account Management

Our Amazon Account Management service includes Seller Central administration, account-health monitoring, case management, order and return oversight, customer-service coordination, inventory and listing oversight, reporting, and coordination between advertising, catalog, creative, fulfillment, and customer-service teams.

Sellers receive proactive account oversight, faster issue identification, clearer reporting, more consistent operations, and experienced day-to-day support.

When included in the client’s approved scope, our team schedules and downloads Order Reports, submits seller-approved shipping confirmations or adjustments, reviews Seller Fee Invoices and Sales Tax Reports for account reporting, and coordinates findings with the seller or its authorized tax professionals. In Social does not provide tax or legal advice.

Where applicable, and only with documented seller approval, we maintain the Ships From Address used for TFM and TFM-COD seller-fulfilled orders and manage the seller’s Optional Payments Settings, including approved TFM or TFM-COD enrolment changes.

Amazon Advertising Optimization

Our Amazon Advertising Optimization service includes account audits, campaign creation and restructuring, keyword and product research, audience and search-term analysis, bid and budget management, placement optimization, targeting and negative targeting, creative testing, reporting, and ongoing analysis of ACOS, ROAS, TACOS, conversion, and sales.

Sellers receive better-organized campaigns, reduced wasted spend, stronger targeting, clearer reporting, and more efficient sales-growth opportunities.

Amazon Cataloguing

Our Amazon Cataloguing service includes new product setup, category selection, titles, bullet points, descriptions, attributes, search terms, variations, parent-child relationships, bulk uploads, flat-file management, listing-error resolution, policy review, and ongoing catalog maintenance.

Sellers receive more accurate product information, fewer listing errors, properly structured variations, stronger search visibility, faster product launches, and consistent catalog management.

Amazon A+ Content

Our Amazon A+ Content service includes content strategy, module planning, copywriting, graphic design, comparison charts, Brand Story content, mobile and desktop review, compliance review, publishing support, and ongoing updates.

Sellers receive professional, brand-consistent content that communicates product value, improves customer understanding, reduces purchase uncertainty, supports conversion, and encourages cross-selling.

Amazon Product Imaging

Our Amazon Product Imaging service includes product photography, lifestyle photography, image retouching, background removal, infographics, comparison graphics, feature and benefit callouts, image resizing, mobile optimization, compliance review, and upload support.

Sellers receive accurate, professional imagery that strengthens product pages, communicates key features and use cases, improves brand consistency, and supports advertising and A+ Content.

Amazon International Shipping Support

Our Amazon International Returns Support service focuses on international seller-fulfilled orders. With each seller’s authorization, we use Seller Central to review and process return requests, configure return policies and settings, maintain return addresses, manage authorization workflows, coordinate return labels and approved refunds, monitor return statuses, communicate with customers, manage related cases and coordinate approved actions with the seller’s carriers, warehouses and logistics providers.

Sellers receive more organized return workflows, accurate customer instructions, consistent communication, improved return visibility, timely refund coordination and faster issue resolution.

In Social does not act as a carrier, warehouse, freight forwarder or customs broker. Changes and return actions are completed only with seller authorization and according to documented client instructions.

Amazon International Returns Support

Our Amazon International Returns service includes return-policy and settings configuration, return-address management, authorization workflows, label and refund coordination, return-status monitoring, customer communication, case management, reporting, and coordination with carriers, warehouses, and logistics providers.

Sellers receive more organized return workflows, consistent communication, improved visibility, timely refund coordination, and faster issue resolution.

In Social does not act as a carrier, warehouse, or customs broker.

Amazon Excess Inventory Management

Our Amazon Excess Inventory Management service includes inventory-health reviews, inventory-age and sell-through analysis, demand monitoring, storage-fee risk identification, pricing and promotion planning, advertising coordination, listing optimization, replenishment recommendations, and coordination of seller-approved removal, liquidation or donation actions.

Sellers receive clearer visibility into slow-moving inventory, practical recommendations for improving sell-through, reduced storage-fee risk, better replenishment decisions, and coordinated support across catalogue, pricing, advertising and inventory operations.

In Social does not purchase, warehouse or directly liquidate inventory. We analyze inventory, recommend appropriate actions and coordinate approved actions with Amazon, the seller and the seller’s authorized fulfilment or logistics providers.

Amazon Experience and Qualifications

In Social has seven years of hands-on experience supporting ecommerce brands with Amazon marketplace services. Our team’s experience includes Seller Central account management, catalogue creation and maintenance, account-health monitoring, Amazon advertising, A+ Content, Brand Store development, customer service, inventory analysis, fulfilment coordination, shipping settings, return workflows and marketplace reporting.

Our Amazon specialists work alongside In Social’s advertising, ecommerce, creative, customer-service and operations teams. This integrated approach allows us to identify how catalogue accuracy, inventory availability, customer experience, advertising, creative content, fulfilment and returns affect overall marketplace performance.

We maintain our expertise through ongoing use of Amazon’s seller and advertising tools, review of Amazon policies and platform updates, practical account management, and continued training in the systems required for each service. Access is limited to team members with the experience and responsibilities required to perform the approved work.

Protecting Amazon Information

In Social accesses Amazon Information only through authorized Amazon systems, including client-approved access to Seller Central. We do not use Shopify or another non-Amazon platform as a source for retrieving Amazon Information.

Access is provided through individual accounts and protected by mandatory multi-factor authentication, least-privilege permissions and encrypted connections. Access is granted only to team members who require it to perform approved client services. All accounts use unique credentials and mandatory MFA. Passwords must contain at least 12 characters with uppercase and lowercase letters, numbers and special characters. Access is limited through least-privilege permissions, monitored for suspicious activity and reviewed quarterly.

Devices and networks used to access Amazon Information are protected by managed firewalls, access-control rules, network segmentation, intrusion detection and prevention controls, and centrally managed antivirus and anti-malware protection that users cannot disable and that is updated at least monthly.

Amazon Information is not stored on publicly accessible servers. Information is retained only when required to provide the authorized service, meet contractual obligations or satisfy applicable legal requirements.

Suspected security incidents are escalated, investigated, contained and documented. Access and active sessions are revoked when compromise is suspected, and affected clients, Amazon or other parties are notified when required.