Online Customer Service | In Social | Social Media and Digital Marketing Agency | Freelance Pricing. Agency Results.
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ONLINE CUSTOMER SERVICE

Customers will find any reason and any place to complain, so our full-circle approach to customer service, and 🇨🇦 based team handle every digital touchpoint to keep your customers happy, wherever they are and whatever the issue.

Not sure where to start? Click Here to Chat!

You can also submit your email to get more info! ⤵

OUR CUSTOMER SERVICE OFFERING

Why us over everyone else

WHAT IS OUR FULL-CIRCLE APPROACH ALL ABOUT?

Facebook comment. Quote tweet. Email. Instagram DM. Voicemail. Customers will complain anywhere and everywhere they can.

 

Our full-circle approach ensures that our customer service support team monitors every digital touchpoint that your brand exists on and responds to all customer questions, comments, or issues in your brand voice, with a full understanding of your business, and your products or services. All responses are in accordance with carefully developed process guidelines for the most efficient and impactful resolution possible, while coordinating with the rest of your marketing team for the most accurate response.

Thank you for your note, <customer’s first name>! We appreciate you emailing us in response to the reply we left on your Facebook comment after the tweet you sent. Now that we’re connected, we see your order and can ensure you that the package is on its way. You can follow it via this tracking code. If it doesn’t arrive in the next week, please do not hesitate to email us, as it will be the easiest way for us to take next steps on resolving this matter. Speak soon!

72% of customers say that explaining their problems to multiple people is poor customer service 

WHO ARE OUR CUSTOMER SERVICE REPS?

Our customer service team is proudly based and employing team members in Canada 🇨🇦 – we do not outsource overseas!

 

Unlike other “help desk” agencies who outsource, we offer well-spoken, educated, and intelligent customer service representatives and community managers based in North America so you can trust that your brand is carefully managed online. Our stringent hiring processes ensure that we only hire individuals who are articulate, who have great writing abilities, with critical thinking skills and problem-solving frame of mind. 

 

Along with our hiring requirements, our customer service team goes through rigorous training on our proven customer service protocols, softwares, and best practices, as well as training on each individual client. No two business are alike, and our team is given the tools to properly handle every situation for each brand we manage.

70% of buying experiences are based on how the customer feels they are being treated

OUR TOOLS

We use the best in the industry

*free trial is for Zendesk only. Does not apply to our services

*free trial is for Gorgias only. Does not apply to our services

OUR WINS

See how we’ve done

CONSISTENT RESULTS

92% average customer satisfaction score

HAPPIER CUSTOMERS

32% increase in customer satisfaction after 1 month of working with us

EASY RESOLUTIONS

33% one-touch tickets

TRY US OUT FOR YOURSELF. LET’S CHAT!

OUR PRICING

Fair and to-the-minute

Our one-time setup fee ensures we are set up for success by creating customized and tailored business process documentation for cross-team use, while installing and configuring your customer service software tool of choice. Once complete, we’ll begin answering all customer services inquiries as per the approved processes in your brand voice.

Our customer service support includes:

→ Audit, & Optimization

→ Process Documentation & Updates

→ Installation & Configuration

→ Fulfillment, Third-Party Integrations & Liaising 

→ Training

→ Omni-Channel Support

→ Trends & Escalations

→ Reporting

Service

Pricing

Customer Service Setup
$500-$1000/one time
Ongoing Customer Service Support [10am-6pm EST Monday-Friday]
$25/hr to the minute
Ongoing Customer Service Support [After Hours, Weekends, Holidays]
$30/hr to the minute

Ready to get started? Contact us → 

WHAT THEY SAY ABOUT US

Why we do what we do

Have questions? Not sure where to start? Let’s Chat!

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